Thanks to the possibility of exchanging data with its conversational mode, the business intelligence will evolve. Because the data, it is used only if one does not use it: small outline of big changes.
Thanks to the possibility of exchanging data with its conversational mode, business intelligence changes. After the SaaS revolution, it will now be less a matter of possible access for all employees than measuring and promoting real access to data. What strengths does conversationality have to offer to the decision-making sector?
1. The number of users of your BI will no longer matter
The number of potential users will not really matter, it will be the number of real users that will be determining. The SaaS BI offers almost all the possibility to access its data: the number of potential users is hypothetically unlimited … The challenge will be to boost the number of actual users by offering a new user experience, such as with a conversational interface for example.
2. You will (finally) boost your ROI on your past BI investments.
The BI sector has favored one subscription per user. What are the disadvantages of this approach? The price of access: the cost of licenses, which depends on the publishers, ranges from about 1000 euros per user in list prices to the purchase. Time wasted: For those who do not have access, the time wasted in requesting the extracts is added to the time and resources lost by the data services to provide these extracts to users! The advent of SaaS software has partially reduced costs and made BI available on any type of terminal. With these changes, it gave the illusion that everyone would finally benefit from the powers of self-service BI … But the rate of adoption of BI tools (the proportion of real users) always caps around 22% since 2005.
The problem of substance is not solved: the goal is not to increase the number of potential users, but the number of real users to cushion the costs concretely! This is the challenge of conversational BI, which completely changes the user experience: it is less about adding a new tool than helping your employees to use the means already in place.
3. You will no longer dry in a meeting.
Have you ever been caught off guard in a carefully prepared meeting? You looked after your presentation and extracted all the data you needed. But in the middle of your explanation, a finger stands up, a fuse question. The worst thing is that you know that the data you studied just before contains the answer to this question. But you can not access it without losing a quarter of an hour in an awkward silence to create the right graph or explore the right picture. Frustrating, no? A conversational AI put at the service of BI is the freedom to interrogate anywhere and anytime. It is also the possibility to ask any question, without having to re-parameterize and re-filter a dashboard.
4. You will not wake up in front of your dashboard and ask yourself, “What am I looking for already?”
Dashboards are often limited to trying to be exhaustive to prevent any eventuality. And once your dashboard BI open, the user may begin an exploration that will end much later by a very simple question: “What I was looking for, already?” Formulating your questions and clarifying your need before accessing the data is what conversational adds to a BI tool. This does not preclude exploring or deepening a particular dimension, on the contrary!
5. You will become more precise
The user can thus directly formulate the question he has in mind by opening his table, without the risk of getting lost during the exploration necessary to find the answer to this question.Exploring your data in the form of a conversation is guiding your thoughts and your search idea by idea, question by question. It’s like rolling a thread: every answer you receive with a BI chatbot will feed the reflection – and feed the next questions.
6. You will save time. A lot of time.
With the maturity phase reached by language recognition technologies, formulating a question and getting an answer only takes a few seconds. Conversational AI, once the question is understood, will only take 3 to 4 seconds to build an answer. All the anticipatory work done upstream of decision-making is simplified. Conclusion? This maxim full of common sense takes on a whole new meaning: nothing beats an exchange of voice!